Refund policy

To maintain the highest quality and compliance standards for our products, we follow a strict no return and no exchange policy once an item is sold. All sales are final. We appreciate your understanding!

Because all sales are final under our no-return policy, we generally do not process refunds once an order is sold.

However, if there was a unique issue with your order fulfillment, please drop your Order Number here or contact our support team at eratio.my@gmail.com, and an agent will gladly look into it for you!

If you have a change of mind, please contact us immediately to cancel your order!

Because we pack and dispatch orders quickly, we can only cancel your order if it hasn't left our facility yet. Reach out via WhatsApp right away with your Order Number so we can catch it in time!